Zero Defects: Defining the Concept from a Lean Six Sigma ...
Aug 12, 2020· The Zero Defects concept as we know it today was coined by quality control management expert, Philip Crosby, in his 1979 book, Quality is Free. Crosby argued that defects lead to major profit losses for businesses but getting quality right the first time can save millions of dollars. Over 40 years later, this concept still […]